At Fitflexify, we are dedicated to delivering high-quality fitness and wellness services. This Refund & Cancellation Policy outlines our terms regarding payments, cancellations, and refunds. By using our services, you agree to this policy.
1. Refund Policy
1.1. No Refunds
All payments made to Fitflexify for subscriptions, memberships, or programs are non-refundable, including but not limited to:
- Mid-term cancellations of a subscription or program.
- Dissatisfaction with services after payment.
1.2. Exceptions
Refunds will only be considered in the following circumstances:
- Fitflexify fails to deliver the purchased service due to internal issues (e.g., technical errors).
- Duplicate payments made by mistake will be refunded upon verification.
2. Cancellation Policy
2.1. Subscription or Program Cancellations
You may cancel your subscription or program at any time; however, no refunds will be issued for the unused portion of the subscription or program term.
2.2. Cancellation Process
To cancel a subscription or program:
- Send a written request to info@fitflexify.com.
- Include your name, contact details, and payment information for reference.
2.3. Termination by Fitflexify
Fitflexify reserves the right to terminate any subscription or program without notice for violations of our Terms and Conditions. In such cases, no refunds will be issued.
3. Rescheduling or Program Changes
3.1. Changes by Fitflexify
If Fitflexify reschedules or modifies a program, we will notify you in advance. You may choose to:
- Reschedule to a new date or time.
- Continue with the updated program.
No refunds will be provided for such rescheduling.
3.2. Rescheduling Requests by Users
Rescheduling requests must be made at least [Insert Number of Days] days before the session date. Approval is subject to availability and Fitflexify’s discretion.
4. Dispute Resolution
If you believe you are eligible for a refund due to an error or exceptional circumstance, contact us at info@fitflexify.com. Your case will be reviewed, and we will respond within 7 business days.
5. Contact Us
For further assistance, please reach out to us:
- Email: info@fitflexify.com
- Phone: +91 745 484 5566
By using Fitflexify, you confirm that you understand and agree to this Refund & Cancellation Policy. Thank you for choosing Fitflexify for your fitness and wellness needs!